Accessible Garden Care in Putney

We are committed to delivering inclusive and accessible gardening across the Putney area. This accessibility statement explains how our Putney garden services meet accessibility standards, the features we provide for customers with differing needs, and how to request additional support. Our aim is to ensure everyone who uses our accessible gardening services in Putney can interact with our content and book maintenance, planting, and design visits without barriers.

Our approach is informed by accepted accessibility standards. We strive for WCAG 2.1 AA compliance when publishing information about garden care, scheduling visits, and describing services like hedge trimming and raised-bed installation. We work to make digital and printed materials understandable, navigable, and operable by as many people as possible, including those who rely on assistive technologies.

To support customers who use assistive technology, our team ensures the online booking and information pages are compatible with common screen readers and assistive devices. We test for meaningful heading structure, descriptive link text, and alternative descriptions for images where practical. In addition to screen-reader support, our accessible gardening service descriptions emphasise clear language and predictable navigation so users in Putney can find relevant garden services quickly.

Keyboard navigation is a priority for many of our clients. We design interactive elements so they can be operated using a keyboard alone, ensuring that menus, forms, and booking controls are reachable via tab order and visible focus indicators. Where complex controls exist, we provide clear instructions and alternatives so that people who rely on keyboard-only operation can still access and book Putney garden maintenance and planting services without reliance on a mouse.

We also address visual accessibility. Text contrast ratios are checked to meet WCAG 2.1 AA thresholds, and we support flexible text sizing and responsive layouts for mobile and desktop. When describing landscape designs or garden plans, we offer simplified explanations and the option to request larger print or plain-text summaries to aid comprehension for those with low vision.

Our field teams are trained to offer accessible on-site services. This includes discussing access needs ahead of visits, using clear verbal descriptions during consultations, and offering adaptations such as raised beds or easy-reach planting when appropriate. We consider mobility, hearing, and cognitive accessibility needs during planning to deliver Putney garden services that work for everyone.

What we do to improve accessibility

Key measures include:

• Regular audits against WCAG 2.1 AA standards for web content describing gardening work.
• Testing with screen readers and keyboard navigation to ensure compatible user experiences.
• Providing alternative formats on request, such as plain text, large print, or verbal summaries for garden plans.

Making requests and reporting issues

If you need an accessibility adjustment, please use the accessibility contact option available on our site or submit a written request through the channels listed where our services are described. We will acknowledge your request, work with you to identify suitable adjustments — for example, an on-site meeting with an accessible entrance plan or alternative appointment arrangements — and aim to resolve issues promptly. We monitor accessibility issues and update our processes based on what we learn.

Accessibility limitations: while we take active steps to reduce barriers, some historical or physical site constraints may limit immediate solutions. Where a complete remedy is not possible, we offer practical workarounds and clear explanations of the options. We continue to review and prioritise enhancements for both our digital resources and on-site gardening services in Putney.

Review and contact expectations: We review this statement periodically and update it as practices and standards evolve. If you encounter accessibility barriers related to our garden care services or digital information, please make an accessibility request via the provided site options. We commit to responding within a reasonable timeframe and collaborating to find a suitable solution to support your needs.